Support
Write, and a person answers. There is no ticket system and no bot.
Expect a reply within two working days. Write in English or Portuguese; Spanish and French get an answer too, sometimes a slower one.
What helps
The email address you signed up with, what you expected to happen, and what happened instead. A screenshot is worth three paragraphs.
Deleting your account
Open the app, go to Settings → Your account, and choose Delete my account. It happens immediately and you do not have to ask anybody.
If you no longer have the app installed, write to the support address above from the email you signed up with, and it will be done for you.
What is deleted
Your email address, your name, your password, every session and every way of signing in. You cannot sign in again, and your name comes off your household’s records.
What stays, and why
The shared money history — expenses, transfers, settlements and goals. It is as much the other person’s record as yours: every past month’s split is built from it, and removing your half would silently rewrite their history. It stays with your name taken off it.
If you were the only person in your household, the household is closed with the account and nobody can reach it again.
If you would rather take your records with you first, the export button is on the same screen and hands you everything as a JSON file, at once.
The privacy policy says the same thing at length, along with what is kept and for how long. Privacy policy